Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming experience. When you create an account, we collect details such as your full name, date of birth, residential address, email address and telephone number. Payment information, including bank account or card details, is also collected to process deposits and withdrawals.

In addition to the data you provide directly, our systems automatically record technical information. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site and referral sources. We may also obtain information from identity verification partners to meet regulatory obligations.

How We Use Your Information

Your personal data is used to create and manage your gaming account, process financial transactions and verify your identity as required by law. We also utilise this information to improve our platform, customise your experience, and communicate important updates regarding your account, promotions or changes to our services.

Where you have given consent, we may send marketing messages about new games, bonuses or upcoming events. You can withdraw this consent at any time. We also analyse usage patterns to detect suspicious activity, prevent fraud and ensure compliance with responsible gambling standards.

Sharing Your Information

We do not sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in the operation of our casino. These include payment processors, customer support platforms, identity verification agencies and anti-fraud specialists. All such partners are contractually obliged to maintain confidentiality and security.

Disclosure may also occur where required by law, for example to regulators, law enforcement agencies or licensing authorities in connection with anti-money laundering or responsible gaming requirements. In the event of a business transfer or merger, your data may be passed to the new operator under the same protective terms set out in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyse performance. Essential cookies allow you to log in, maintain game sessions and remember your preferences. Analytical cookies help us understand how visitors use the site so we can make improvements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the platform. We regularly review our use of these technologies to ensure they remain necessary and proportionate.

Data Security

We take the protection of your personal data seriously and employ appropriate technical and organisational measures. These include encryption of sensitive information, secure servers, access controls and regular security assessments. While no system can guarantee complete security, we work continuously to minimise risks.

Access to personal data is restricted to authorised personnel who require it for legitimate business purposes. Staff receive training on data protection responsibilities and are bound by strict confidentiality obligations.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Financial and identification records are typically kept for several years after account closure to comply with licensing and anti-money laundering rules. Once retention is no longer required, the data is securely deleted or anonymised.

Your Rights

You have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate, and to ask for deletion of your data in certain circumstances. You may also object to particular types of processing or request that we transfer your data to another organisation.

To exercise any of these rights, please contact our customer support team. We will respond within the timeframes required by applicable law and may ask for proof of identity to protect your information. If you are unhappy with our response, you have the right to complain to the relevant data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your data.

Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our support team through the live chat facility or by email using the details available on the website. We aim to resolve all enquiries promptly and transparently.

This policy was last updated on 15 March 2025.